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There are a range of tools and resources to support staff to improve the quality and safety of care for consumers.

The tools and resources on the sites listed below include background information and instructions on how and when the tool can be used, accompanying templates that can be downloaded, and often links to instructional videos to further assist in the explanation of the resource.


American Society for Quality, Learn About Quality, quality topics A–Z
Clinical Excellence Commission, New South Wales, Australia

If you are after additional information or tools, please email the CEC Quality Improvement Academy Staff at
IHI Patient Safety Essentials Toolkit
Improving Together

The Improving Together programme includes:

  • four e-learning modules to provide you with an online introduction to quality improvement
  • video case studies from across the New Zealand public sector to illustrate how using the Model for Improvement has made real and significant difference to the people we work with
  • links to international case studies so you can read about similar improvement work done in other parts of the world
  • links to other improvement methodologies.
International Society for Quality in Health Care (ISQua)
Quality Hub, BCUQI, NHS Wales
Quality Improvement NHS Scotland
Quality improvement toolkit

This toolkit uses the common language of quality improvement. It shares some of the techniques underpinning the improvement work of the Health Quality & Safety Commission. This will help teams working on quality improvement activities understand if the changes they are making have resulted in the desired improvement. It was initially designed to help health care staff undertake quality improvement, specifically those working in aged residential care however has more general application.

Last updated: 27th October, 2022