Mahi haumanu, hohou te rongo
Restorative practice is a voluntary, relational process where skilled facilitators support all those affected by an adverse event in a safe and supportive environment. Participants can speak openly about what happened, to understand the human impacts and to clarify responsibility for the actions required for healing and learning.
Restorative responses are principles based and use specific practices or tikanga to create a safe and supportive environment to explore health care harm. Ideally, all parties affected will come together to safely and respectfully share their different perspectives to build mutual understanding and trust.
Healing from harm
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
The Pou hihiri, Pou o te aroha | Healing and learning from harm video features consumers, clinicians and researchers talking about the benefits of following a restorative approach after a harmful event occurs in health care.
In these micro-credential courses developed with Te Ngāpara Centre for Restorative Practice, you will learn about the theory, values, and principles of restorative practices within the health system context and a Te Tiriti o Waitangi framework. You will consider how restorative practice and hohou te rongo (peace-making from a Māori world view) might be applied in your own health setting. Explore the courses here.
In this video, Elizabeth Wood talks about the importance of taking a more relational approach when things don’t go to plan in the health care setting and how doing so enables more opportunities to learn and heal.
The National Collaborative for Restorative Initiatives in Health formed in 2020 to nurture and guide the development of restorative initiatives within the health and disability sector. Their framework supports the health and disability sector to mitigate and respond to health care harm in Aotearoa New Zealand. Read the framework here.
Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
Restorative practice video
The Pou hihiri, Pou o te aroha | Healing and learning from harm video features consumers, clinicians and researchers talking about the benefits of following a restorative approach after a harmful event occurs in health care.
Restorative practice micro-credentials
In these micro-credential courses developed with Te Ngāpara Centre for Restorative Practice, you will learn about the theory, values, and principles of restorative practices within the health system context and a Te Tiriti o Waitangi framework. You will consider how restorative practice and hohou te rongo (peace-making from a Māori world view) might be applied in your own health setting. Explore the courses here.
Implementing a relational approach when things don’t go to plan in the health care setting
In this video, Elizabeth Wood talks about the importance of taking a more relational approach when things don’t go to plan in the health care setting and how doing so enables more opportunities to learn and heal.
He maungarongo ki ngā iwi: Envisioning a restorative health system in Aotearoa New Zealand
The National Collaborative for Restorative Initiatives in Health formed in 2020 to nurture and guide the development of restorative initiatives within the health and disability sector. Their framework supports the health and disability sector to mitigate and respond to health care harm in Aotearoa New Zealand. Read the framework here.
Last updated: 4th July, 2023
