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Patient experience survey questions – December 2013The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Patient experience survey – Proof of concept evaluationThis document is an evaluation of the proof of concept work for the patient experience survey.
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Open4Results – November 2016Open4Results is a six-monthly report on the harm prevented, and money saved, in areas the Health Quality & Safety Commission focuses on or raises awareness about.
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Variations in health careThis article from The King's Fund explores the possible causes of variation, shows the different ways in which variations can be measured, and analyses variations by PCT in rates of elective hospital admissions for selected procedures.
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Variation in medical practice: literature review and discussionThis document, prepared by Sapere Research Group, discusses variation in the way health services are delivered by individual clinicians, and across geographic areas.
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Variation and improving services: case studies and key questionsThe Health Quality & Safety Commission’s Atlas of Healthcare Variation (the Atlas) is a starting point for analysing variation in a local area, and for developing service improvement activities to address variation.
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Variation and improving services: analysing and interpreting variationThe Health Quality & Safety Commission’s Atlas of Healthcare Variation (the Atlas) is a starting point for analysing variation in a local area, and for developing service improvement activities to address variation.
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A Window on the Quality of New Zealand's Health Care (November 2015)This report looks at currently available measures within a framework for understanding quality and considers ‘How good is New Zealand’s health care?’
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Including whānau voices in family violence homicide in-depth reviewsSince 2019, the Family Violence Death Review Committee has been seeking the input of surviving family and whānau members as part of the in-depth review process. This article is a reflection on the process and how we can improve it.
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Primary care patient experience survey: Foundation standard / Cornerstone accreditationA summary of the foundation standard / Cornerstone accreditation for general practices participating in the primary care patient experience survey.