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New Zealand patient experience survey programme refresh 2019/20This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Measuring culturally safe care through the patient experience surveysTwo documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Quality and safety markers – enabling equity monitoring: Privacy impact assessment reportThis privacy impact assessment aims to help us better monitor health equity as a key aspect of quality.
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Guide to using the quality and safety markers dashboardThe national quality and safety marker report moved to a dashboard format in December 2020. This guide has been created to help people use and understand the QSM dashboard and its features.
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Fourth annual update on increasing transparency in Aotearoa New Zealand health careThis is the fourth annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
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Open4Results – June 2019Our six-monthly report on the harm prevented, and money saved, in areas the Health Quality & Safety Commission focuses on or raises awareness about.