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Co-designing nudges: Phase two of raising the bar on the national adult inpatient experience survey

18th November, 2021

Raising the bar on the national patient experience survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.

Phase two involves co-designing low-cost interventions, referred to as 'nudges' to improve patient experience in these areas.

Using insights from behavioural science, this new report details how Nelson-Marlborough, Northland and Waikato district health boards worked with Ogilvy and the Health Quality & Safety Commission to develop interventions to improve the inpatient experience.


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Last updated: 18th November, 2021