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- Links to consumer engagement centres
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Alwena & Jim's story: Improving communication around cancer diagnosis
Alwena was diagnosed with stage 4 peritoneal cancer. In this video, her husband Jim (a health care professional) shares the story of Alwena's diagnosis and their whānau's experience within the health system.
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Petala's story: The importance of meeting cultural needs for Pacific Island families
Petala was anxious when she found out she was pregnant. She wanted a Pacific Island midwife as she says coming from a Samoan family she thrives on community. Petala talks about the need for education around pregnancy and sex in the Pacific community.
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Olivia and Karen: The importance of midwives
When Olivia and Karen found a midwife who specialised in supporting rainbow families they said, ‘Sign us up’. The two mothers share the importance of inclusive language and of both parents being included in the whole pregnancy and birth experience.
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Looking after Māori in hospital
This video, part of a series, is of Māori whānau telling their stories about engaging with health care services.
- About He Hoa Tiaki | Partners in Care
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Summary: Bula Sautu – A window on quality 2021: Pacific health in the year of COVID-19 | Whakarāpopotanga: Bula Sautu – He mata kounga 2021: Hauora Pasifika i te tau COVID-19
A summary of the latest report in our Window on Quality series which focuses on health for pacific peoples, from maternity to end of life using a life-course approach.
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Adult primary care patient experience survey: methodology and procedures
The methodology and procedures for the adult primary care patient experience survey (August 2020 update).
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Adult primary care patient experience survey: protocol for reviewing patient comments
This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.