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Adult primary care patient experience survey: videos for in-clinic waiting room
General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.
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Webinar: Moving the goal posts – modifying the New Zealand early warning score
The Health Quality & Safety Commission held a webinar on 27 July 2018 about modifications to the New Zealand early warning score (NZEWS).
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Adult primary care patient experience survey: PHO guide to getting started
A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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Patient, family and whānau escalation process case for change
The case for change for a patient, family and whānau escalation process which forms part of the Health Quality & Safety Commission's patient deterioration programme.
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New Zealand early warning score vital sign chart user guide
The purpose of this user guide is to provide information about the logistical and clinical considerations for using the national New Zealand early warning score vital sign chart.
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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Patient deterioration preparation and implementation guide
This is a guide to preparing and implementing a recognition and response system, for recognising and responding to patient deterioration.
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Clinical governance recommendations for recognition and response systems
A clinical governance committee is needed to provide oversight and expert advice about the safety, effectiveness, and ongoing improvement of the recognition and response system.
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Recognition and response system summary
This summary sheet provides information about the recognition and response system workstream for the Health Quality & Safety Commission's patient deterioration programme.