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Board members
Our board members are appointed under section 28 of the Crown Entities Act 2004.
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Consumer and whānau engagement quality and safety marker
A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.
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Health equity links
Examples of strategies helping address inequities in the Aotearoa New Zealand health sector.
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Australia and New Zealand hip fracture registry
The Australia and New Zealand Hip Fracture Registry supports improvement in hip fracture care through data collection, reporting and learning opportunities.
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Surgical checklist video: sign in
This video outlines step one of the World Health Organization's surgical safety checklist – sign in.
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Recovering from a hip fracture (booklet in English and te reo Māori)
The Commission has helped to develop a hip fracture recovery information booklet to meet the needs of the population in New Zealand.
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Consumer and whānau engagement case studies
These case studies are examples of how health organisations and community groups are putting the Code of expectations into practice to strengthen consumer engagement.
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Code of expectations for health entities’ engagement with consumers and whānau
Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
- Links to consumer engagement centres