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Falls
Reducing harm from falls was a national programme led by the Health Quality & Safety Commission, working in partnership with a wide range of stakeholder organisations, from 2012–13 until 2017–18.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
- Foetal Anticonvulsant Syndrome (FACS): Independent Review
- Advance care planning | Te whakamahere tauwhiro whakamau (Frailty care guides 2023)
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Alwena & Jim's story: Improving communication around cancer diagnosis
Alwena was diagnosed with stage 4 peritoneal cancer. In this video, her husband Jim (a health care professional) shares the story of Alwena's diagnosis and their whānau's experience within the health system.
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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Guide to using the quality and safety markers dashboard
The national quality and safety marker report moved to a dashboard format in December 2020. This guide has been created to help people use and understand the QSM dashboard and its features.
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Paul & Rachel's story: healthcare associated infection effect on family
Watch the Hand Hygiene NZ patient story, in which Paul and Rachel share their experience of the impact that a healthcare associated infection can have on both the patient and their family.
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Safe sleep videos from Northland DHB
Northland District Health Board (DHB), in conjunction with the regional Child Health Network and Whakawhetu, has produced four television commercials promoting SUDI prevention with the acronym PEPE - Place, Eliminate, Position and Encourage.
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Consumer information
This page contains resources that you might find useful as a consumer or whānau member. If you have an urgent concern, please contact your health care professional or, in an emergency, phone 111.