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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
- An innovative approach to meals
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A Window on Disability
This report brings together community insights and large scale data to show how disabled people experience the health system in New Zealand, revealing significant inequities and opportunities for improvement.
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Adult primary care patient experience survey: General practice guide to getting started
A guide for general practices about getting started with the adult primary care patient experience survey.
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From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement
From PES to PDSA – Workbook: Using adult primary care patient experience survey data for quality improvement.
- Systems Engineering Initiative for Patient Safety Human Factors tool
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Mary’s story – when things go wrong after discharge
Mary (not her real name) shares a close call with a healthcare-associated infection.
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Report: Older Māori and aged residential care in Aotearoa
This report by Joanna Hikaka and Ngaire Kerse was commissioned by the Health Quality & Safety Commission as a ‘thought-piece on Māori and aged residential care (ARC)’.
- Ehlers-Danlos syndrome video series: how a multidisciplinary team helped improve patient outcomes
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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.