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Guide for developing a consumer experience framework (DHB quality and risk managers)
A guide to developing a framework for collecting information from consumers to improve the quality of health and disability services.
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Kia Toipoto: Closing gender, Māori, Pacific and ethnic pay gaps action plan
This action plan is taken from the full document published December 2023 by Te Tāhū Hauora Health Quality & Safety Commission.
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What is the code of expectations and are we achieving what’s required?
Discover why partnering with consumers is essential for effective collaboration, as explained by Mary Schnackenberg, a disability advocate and consumer, in this insightful interview.
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Topic 8 supplement: Which medicines increase the risk and consequences of falls?
This is an A3 print version of the medicines table in Topic 8: Which medicines increase the risk, and consequences, of falls?
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Learning from COVID-19: Summary of feedback from the hospital and aged residential care surveys during the COVID-19 response to identify gaps and opportunities for improvement
A summary of the responses to two surveys relating to infection prevention and control during the COVID-19 pandemic response. The surveys were conducted by the Health Quality & Safety Commission in July−August 2020.
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Open4Results – December 2017
The Health Quality & Safety Commission has released the latest update of its Open4Results report.
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Co-designing with consumers, whānau and communities
This page has information, resources and practical advice about engagement and co-design to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
- Further reading, articles and resources of interest
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Home and community support services experience survey information
Your views can help improve local home and community support services
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A Window on Disability
This report brings together community insights and large scale data to show how disabled people experience the health system in New Zealand, revealing significant inequities and opportunities for improvement.