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Gillian Robb talks about the IHI Global Trigger Tool
The Global Trigger Tool (GTT) is a methodology developed by the Institute for Healthcare Improvement to identify patient harm that occurs in health care organisations.
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A guide to implementing light surveillance for the orthopaedic SSIIP
This document outlines the process for undertaking ‘light surveillance’ for the orthopaedic SSIIP. It supplements the Orthopaedic surgery implementation manual.
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Consumer profile: Josh McMillan
Josh McMillan has been a member of Ngā reo māhuri | Young voices consumer advisory group since 2023. We interviewed Josh to learn more about his journey as a consumer, becoming a leader and his commitment to improving outcomes for rangatahi.
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Restorative practice
We focus on restorative practice and hohou te rongo, which is peace-making from a te ao Māori world view. This mahi appreciates that relationships make us human; they can be positive or harmful, and they are important in healing.
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Care Guide for Health Care Assistants
The Care Guide for Health Care Assistants is a resource for people providing care for frail, older people living in aged care.
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Video: Surgical safety checklist (summary version, 4min 03sec)
This is a summary version of the Commission's video on effective use of the World Health Organization's surgical safety checklist.
- Hospital Standardised Mortality Ratios results 2007–13
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Welcome to Ō Mātou Reo: Our Voices 2025
All the information you need to enjoy the day.
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Consumer health forum Aotearoa
A forum for consumers and whānau to have a voice at every level of the health system.
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Video: Communicating with Māori in a health setting
Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.