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Survey resources for home and community support services staff
This page has information and links to resources for staff, to support participation in the national home and community support services experience survey.
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Looking after Māori in hospital
This video, part of a series, is of Māori whānau telling their stories about engaging with health care services.
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Patient stories
Patient stories to accompany the 10 Topics learning activities.
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National survey supports quality improvement for home and community support services
The Home and Community Support Services (HCSS) experience survey results give important insights into what is working well and where improvements can be made
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Information flyers for home and community support services experience survey
These information flyers can be given to people receiving home and community support services to promote and raise awareness about the survey. They are available in a range of languages.
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Communications toolkit for the home and community support services experience survey
This toolkit is a guide on promoting the 2025 home and community support services experience survey to raise awareness and encourage people to take part.
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Jane’s story – the unseen impact of developing an infection after surgery
Jane (not her real name) shares her personal story of developing a healthcare-associated infection to highlight the impact of these on patients and their whānau.
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Beth’s story – the dangers with invasive medical devices
Beth shares her personal story of developing a healthcare-associated infection caused by a medical device to highlight the impact these infections can have on patients and their whānau.
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Paediatric early warning system
The national paediatric early warning system (PEWS) helps clinicians identify hospitalised tamariki with the potential to become more unwell, so they can respond quickly.
- Health service access