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Patient Deterioration
We work with hospitals to establish recognition and response systems for managing the care of acutely deteriorating patients.
- National patient experience survey: Results for patients treated in August 2019
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Equity scorecard
This equity scorecard was developed as a tool to support you in your learning and help identify areas that might need more work or reflection to enable you to deliver on equity and comply with the principles of Te Tiriti o Waitangi.
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Mental health and addiction quality improvement programme evaluation 2023
An evaluation of the mental health and addiction quality improvement programme, undertaken by social research company Litmus in late 2023.
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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
- National patient experience survey: Results for patients treated in November 2018
- Topic 5 – Safe environment and safe care are essential to prevent falls
- Virtual reality
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Principles for engaging consumers and whānau in mental health and addiction adverse event reviews
This information is provided for mental health and addiction (MHA) services. It is intended to guide adverse event review facilitators on the principles of engaging with consumers and their whānau affected by an adverse event and to complement...
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.