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Our voices
A collection of consumer and whānau stories, in their own words.
- Constipation (Frailty care guides 2023)
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Adult hospital inpatient experience survey – have your say
We want to know about your experiences during your recent stay in hospital. Your valuable feedback will be used to help improve the quality of care and patient safety.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Pre-hospital community sepsis pathways
These tools are designed to support health professionals working in community and pre-hospital settings to recognise sepsis early and initiate timely management
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Communicating effectively with older people and their whānau/family
The Communicating effectively with older people and their whānau/family | Kia kōrerorero pai ki ngā kaumātua me ō rātou whānau part of the Frailty care guides 2023.
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Healing, learning and improving from harm
To improve consumer and health care worker safety by supporting health and disability service providers to report, heal, learn and improve after the harm has occurred.
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Pressure injury review template 2024
This optional template is available to assist with reviews of pressure injuries.
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Measurement and governance for sepsis
Guidance to support ongoing monitoring, quality improvement and governance of sepsis care