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Consumer profile: Josh McMillan
Josh McMillan has been a member of Ngā reo māhuri | Young voices consumer advisory group since 2023. We interviewed Josh to learn more about his journey as a consumer, becoming a leader and his commitment to improving outcomes for rangatahi.
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5 questions to ask about your medications – consumer safety poster
Consumer poster available in English and te reo Māori to help patients, caregivers, families and whānau talk about medication with their health care providers.
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Public reporting of health care performance data: what we know and what we should do
Hamblin R, Shuker C, Stolarek I, Wilson J, Merry AF
New Zealand Medical Journal -
Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
Gerard C, O’Brien I, Shuker C, Swanson J, Hamblin R
New Zealand Medical Journal -
Te pou: an indigenous framework to evaluate the inclusion of family voice in family violence homicide reviews
Roguski M, Grennell D, Dash S, De’Haan I, Cram F, Gulliver P
Journal of Family Violence -
Jane’s story – the unseen impact of developing an infection after surgery
Jane (not her real name) shares her personal story of developing a healthcare-associated infection to highlight the impact of these on patients and their whānau.
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Patient, family and whānau escalation: Kōrero mai projects – what we know so far
Case study from the three test sites exploring the complexity of communication relating to escalation.
- Making a complaint
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Creating a driver diagram
This video provided by the IHI, helps us to understand how we use the driver diagram concept as a tool to describe the system within which we undertake quality improvement activity.
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A Window on Disability
This report brings together community insights and large scale data to show how disabled people experience the health system in New Zealand, revealing significant inequities and opportunities for improvement.