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Publications
This page contains links to reports, journal articles and other publications related to the patient experience surveys.
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Gary's story: a consumer perspective on taking warfarin
This is the story of Gary Edwards, a 60-year-old builder from Waitarere Beach, who ended up on Warfarin after a cardiac event.
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Speaking up for patient safety
This video talks about the importance of speaking up for patient safety – being vocal is necessary because many times, patients can't speak for themselves.
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Arms Legislation Bill SuMRC submission Oct 2019
Submission to Committee Secretariat, Finance and Expenditure Committee, from the Suicide Mortality Review Committee on the Arms Legislation Bill.
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Patient experience
We conduct national patient experience surveys to regularly collect, measure and use patient experience feedback for quality improvement.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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Escalation mapping tool
This mapping exercise will help you to develop your own local escalation pathway for recognition and response to patient deterioration.
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Surgical briefing poster
A five-minute team briefing before starting the day’s surgical list reduces patient harm. This poster outlines the steps required for a start-of-list briefing.
- Ō Mātou Reo: Our Voices 2025 evaluation reports