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Publications
This page contains links to reports, journal articles and other publications related to the patient experience surveys.
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Presentations from the webinar: Preventing and managing skin problems in the residential care setting
On 15 November 2023, Te Tāhū Hauora Health Quality & Safety Commission held a webinar about preventing and managing skin problems in the residential care setting. TCopies of the two main presentations can be downloaded from this page.
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Consumer voice: How can lived experience shape the future of the health care system
Members of the consumer health forum Aotearoa describe how their lived experience can inform improvements to health services.
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Guidance for preventing and controlling COVID-19 outbreaks in New Zealand aged residential care
This guidance document and supporting resources provide practical assistance to aged residential care facilities in response to the global COVID-19 pandemic.
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Case study: Introduction of the ACC early cover process to allocate an ACC case manager prior to discharge
A case study from Te Whatu Ora Te Tai Tokerau about introducing an ACC early cover process to enable ACC to allocate a case manager earlier, following traumatic brain injury.
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Ngā whānau Māori wheako ki te tauwhiro pāmamae me te whakaoranga | Whānau Māori experiences of major trauma care and rehabilitation
Download the full report, executive summary, two resources for clinicians (‘Whakawhanaungatanga with whānau Māori who experience trauma events’ (PDF) and ‘Supporting whānau Māori who experience trauma events’ (MS Word)) or read a brief summary.
- Patient stories
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Board members
Our board members are appointed under section 28 of the Crown Entities Act 2004.
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ARRC mini-collaborative evaluation report and case studies
This toolkit is designed to help health care staff undertake quality improvement, specifically those working in aged residential care (ARC).
- Health service access