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Information to help answer patient questions about the patient experience surveys
The information in these documents will help you answer questions from patients about the patient experience surveys.
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Aged residential care analysis of harm (adverse) events 2024/2025
Analysis of aged residential care reporting of serious harm events during 2024/25. Considers reported harms and learning opportunities identified through harm event reviews. Highlights opportunities for system-focused learning and wider reporting.
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Webinar: Deterioration Early Warning System (DEWS) for aged residential care
In May Te Tāhū Hauora Health Quality & Safety Commission held a webinar to introduce: Deterioration Early Warning System (DEWS) – a feasibility study in aged residential care.
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Co-design in health: free e-learning courses available
We have developed a suite of free e-learning courses for co-design that are available to all health care professionals through Manatū Hauora | Ministry of Health’s Learn Online platform.
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Learning and education modules on understanding bias in health care
Three learning and education modules about understanding bias in health care, developed for Wiki Haumaru Tūroro | Patient Safety Week 2019.
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Quality improvement toolkit for use in age related residential care
This toolkit is designed to help health care staff undertake quality improvement, specifically those working in aged residential care (ARC).
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Patient Safety Week 2019 poster: Who me – biased?
These posters encourage clinicians and others to view the videos and examine their own biases. There is a generic version, plus a version which can be written on.
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Using health care services in the community
Knowing what is available to you in the community and what to expect may help you to get the best from your care.
- About He Hoa Tiaki | Partners in Care
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Aged residential care quality improvement programme charter
This document sets out the Health Quality & Safety Commission's work through the aged residential care quality improvement programme.