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Guide for developing a consumer experience framework (DHB quality and risk managers)
A guide to developing a framework for collecting information from consumers to improve the quality of health and disability services.
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Creating a driver diagram
This video provided by the IHI, helps us to understand how we use the driver diagram concept as a tool to describe the system within which we undertake quality improvement activity.
- Issue #41 | news from Te Tāhū Hauora Health Quality & Safety Commission
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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New Zealand adult hospital outpatient experience survey questionnaire
This document is a copy of the online adult hospital outpatient experience survey questionnaire.
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Presentation: off road vehicle child and youth deaths
CYMRC member Dr Nick Baker delivered this presentation on off road vehicle child and youth deaths, at ACC's quad bike child safety forum on 18 September 2015.
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Family of measures
Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.
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Healthcare-associated Staphylococcus aureus bacteraemia: Te Whatu Ora – Health New Zealand districts 2024
This report summarises results from two years of this surveillance across all districts of Te Whatu Ora | Health New Zealand, from 1 July 2022 to 30 June 2024.
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Teach back training toolkit (March 2014)
This toolkit, produced by Iowa Health, the Picker Institute, Des Moines University and Health Literacy Iowa, is to help all health care providers learn to use teach-back—every time it is indicated—to support patients and families throughout the...
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National review of avoidable deaths
Our role is to reduce avoidable deaths in New Zealand. We examine what contributes to a person’s death, and work with families and whānau, communities, clinicians, health services and other parts of government to prevent avoidable deaths.