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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
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Adult primary care patient experience survey – have your say
We want to know about your experiences with doctors, nurses and other staff at your general practice or community health clinic. Your valuable feedback will be used to help improve the quality of care, patient safety and access to health services.
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Adult hospital inpatient experience survey – have your say
We want to know about your experiences during your recent stay in hospital. Your valuable feedback will be used to help improve the quality of care and patient safety.
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Health equity links
Examples of strategies helping address inequities in the Aotearoa New Zealand health sector.
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Home and community support services experience survey – have your say
We would like to hear about your experiences of home and community support services. Your valuable feedback will help improve the quality of these support services.
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Learning from health care harm: System safety report
This system safety report combines harm data and insights from multiple agencies to identify recurring themes, system learning opportunities and priorities for reducing avoidable harm across New Zealand's health system.
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Patient experience survey – Proof of concept evaluation
This document is an evaluation of the proof of concept work for the patient experience survey.
- Responsive and reactive behaviour | Ngā momo whanonga kātoitoi, tauhohe hoki (Frailty care guides 2023)
- Falls | Ngā hinga (Frailty care guides 2023)
- Pressure injury | Whara pēhanga (Frailty care guides 2023)