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- About our patient experience surveys
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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Adult hospital patient experience surveys (inpatient and outpatient)
Our national adult hospital patient experience surveys collect and measure patient feedback on health care for quality improvement.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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An ongoing duty to care: Responding to survivors of family violence homicide
This eighth report builds on the Family Violence Death Review Committee’s seventh report, which challenged us all, as a society, to reflect on and keep questioning how we demonstrate our care for one another.
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Information to help answer patient questions about the patient experience surveys
The information in these documents will help you answer questions from patients about the patient experience surveys.
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'You said, we did' posters for patient experience and HCSS surveys
This poster can be filled out and used to let people know the changes your service is incorporating as a result of feedback collected by the home and community support services experience survey.
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Patient experience survey timetables
Timetables outlining the survey periods for the patient experience surveys.
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Learning from COVID-19: Summary of feedback from the hospital and aged residential care surveys during the COVID-19 response to identify gaps and opportunities for improvement
A summary of the responses to two surveys relating to infection prevention and control during the COVID-19 pandemic response. The surveys were conducted by the Health Quality & Safety Commission in July−August 2020.
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Patient experience surveys are vital in the twenty-first century: let’s put some myths to rest
Gerard C, O’Brien I, Shuker C, Swanson J, Hamblin R
New Zealand Medical Journal