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- Consumer and whānau participation
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Legislation
Read about legislation that relates to the Commission
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Adult hospital patient experience surveys (inpatient and outpatient)
Our national adult hospital patient experience surveys collect and measure patient feedback on health care for quality improvement.
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Publications
This page contains links to reports, journal articles and other publications related to the patient experience surveys.
- Safe reporting
- Equity
- Health quality & safety news: Issue #46
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Survey information and methodology
This page contains information about our patient experience surveys, including their development, methodology and review.
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
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Variation and improving services: case studies and key questions
The Health Quality & Safety Commission’s Atlas of Healthcare Variation (the Atlas) is a starting point for analysing variation in a local area, and for developing service improvement activities to address variation.