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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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National hand hygiene compliance report 1 November 2019–29 February 2020
National hand hygiene compliance report for the period of 1 November 2019 to 29 February 2020.
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Frailty care guides (2023 edition)
As New Zealands’s aged population increases, the recognition and treatment of frailty has become crucial to all health care environments. Frailty is a recognised clinical syndrome that requires specialised assessment and interventions.
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Patient-reported measures
Patient-reported measures capture feedback about health-related experiences and outcomes. This feedback helps drive quality improvement to deliver better care and mitigate inequity across all levels of the health system.
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New board members appointed
The Commission is pleased to welcome three new board members.
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Video: Ron Paterson shares personal experience of great hospital care
Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.
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Maternity early warning system (MEWS) short-stay maternity vital signs chart (MVSC)
The national maternity early warning system (MEWS) short-stay maternity vital signs chart (MVSC) supports the recognition of and response to deteriorating women in short-stay/assessment areas, such as women’s assessment units...
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Home and community support services experience survey: Privacy impact assessment report
This report addresses the impact that the survey may have on individual privacy, and outlines steps taken to assess and minimise potential areas of risk along with compliance with the information privacy principles.
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Sepsis
Sepsis is a life-threatening medical emergency caused by the body's response to infection. These resources support earlier recognition, timely treatment and recovery, helping improve outcomes for patients and whānau across New Zealand.