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Rasik’s story
Rasik is the main carer for his sister. He shares the story of supporting her through a first hospital admission for surgery, and through many subsequent admissions over the following five years.
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Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Actively listening for patient safety
This video talks about the importance of actively listening for patient safety – ensuring all viewpoints are heard and that mistakes are avoided.
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Video: Communicating with Māori in a health setting
Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.
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Consumer voice: Being a part of the consumer health forum Aotearoa
Members of the consumer health forum Aotearoa describe how they feel about the forum in just two words.
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SSI webinar 1: Case for change
Presentations from the first SSI webinar - the case for change.
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Winning posters from the 2018 antibiotic awareness poster competition
Copies of the winning entries from the 2018 antibiotic awareness poster competition.
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Video: Surgical briefing and debriefings
This video from the Commission's Reducing Perioperative Harm programme demonstrates best practice for briefing and debriefing sessions, based on the World Health Organization's surgical safety checklist.
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Maternal morbidity review toolkit for maternity services
This document and attachments form the Te Tāhū Hauora Health Quality & Safety Commission's maternal morbidity review toolkit.
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Ninth report of the Perioperative Mortality Review Committee
Equity in major trauma outcomes is the focus of this ninth Perioperative Mortality Review Committee (POMRC) report.