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- Surgical teamwork and communication
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Consumer information
This page contains resources that you might find useful as a consumer or whānau member. If you have an urgent concern, please contact your health care professional or, in an emergency, phone 111.
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Health literacy
Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.
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Quality improvement toolkit using falls prevention as a topic of interest
The Health Quality & Safety Commission developed a quality improvement toolkit in 2016 as part of its focus on reducing harm from falls.
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‘Nuggets of gold’: Insights from voices of lived experience
This report summarises the outcomes of a scoping project exploring the possibility of gathering and sharing ‘nuggets of gold’ – that is, stories from those with lived experience of suicide attempt.
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Aotearoa Patient Safety Day 2023
Aotearoa Patient Safety Day | Te Rā Haumaru Tūroro o Aotearoa was observed on 17 November 2023.
- Health service access
- Community use of antibiotics
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Aotearoa Patient Safety Day 2022
Te Rā Haumaru Tūroro o Aotearoa | Aotearoa Patient Safety Day 2022 was observed on 17 November.
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Co-designing with consumers, whānau and communities
This page has information, resources and practical advice about engagement and co-design to support implementation of the code of expectations for health entities' engagement with consumers and whānau.