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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.
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Te Pae Hauora o Ruahine o Tararua MidCentral case study: Implementing a major trauma pathway for coordinated care and timely access to allied health input
After people are admitted to Te Pae Hauora o Ruahine o Tararua MidCentral with major trauma, their experience of inpatient acute rehabilitation services varied significantly in terms of quality and consistency.
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Trauma programme project plan: Major trauma rehabilitation
This project plan explains key aspects of the trauma rehabilitation project, such as the aim, rationale, objectives, scope and approach. It outlines the associated resources and timeframe estimates and the key deliverables.
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Video: Implementing briefing and debriefing sessions at Hutt Valley DHB
Lis Browne talks about implementation of briefing and debriefing sessions at Hutt Valley District Health Board.
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Survey results
Patient experience survey results are publicly available through interactive data explorers and national reports. Health providers participating in the survey access their own local data through a secure online portal.
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Pono consumer story: Haki Davis
Haki Davis shares his experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.
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Pono consumer story: Jenny Fenwick
Jenny Fenwick shares her experience of seclusion in Aotearoa New Zealand as part of the Health Quality & Safety Commission's Pono consumer stories project.
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Hand Hygiene New Zealand Implementation Guidelines 2013
This document provides a practical guide to implementing the Hand Hygiene New Zealand programme within DHBs in New Zealand.
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Mental health and addiction quality improvement programme evaluation 2023
An evaluation of the mental health and addiction quality improvement programme, undertaken by social research company Litmus in late 2023.
- Approach to breathlessness (dyspnoea) (Frailty care guides 2023)