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Principles for engaging consumers and whānau in mental health and addiction adverse event reviews
This information is provided for mental health and addiction (MHA) services. It is intended to guide adverse event review facilitators on the principles of engaging with consumers and their whānau affected by an adverse event and to complement...
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World Hand Hygiene Day 2019 communications toolkit
For Hand Hygiene Day this year, the World Health Organization (WHO) calls on everyone to be inspired by the global movement to achieve universal health coverage.
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A window on quality 2022 (Part 2) | Whakarāpopototanga matua: He tirohanga kounga 2022 (Wāhanga 2)
In this report, we use perspectives from respondents in the health and disability sector and hard data to continue important lines of enquiry we began in A window on quality 2021: COVID-19 and its impacts on our broader health system (Part 1).
- A Window on the Quality of New Zealand’s Health Care 2018
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Zero seclusion case studies: How DHBs are successfully reducing the use of seclusion
This document features the experiences of six health professionals who have successfully reduced the use of seclusion in their district health board's mental health and addiction services.
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Survey resources for home and community support services staff
This page has information and links to resources for staff, to support participation in the national home and community support services experience survey.
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A window on quality 2021: COVID-19 and impacts on our broader health system – Part 1 | He tirohanga kounga 2021: me ngā pānga ki te pūnaha hauora whānui – Wāhanga 1
This year’s A window on quality explores the secondary impacts of our response on selected aspects of the functioning of our health system so we can learn from that experience and shape resilient system responses in the future.
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Using lived experience to improve health services
This page has information, resources and practical advice about using lived experience to improve health services, to support implementation of the code of expectations for health entities' engagement with consumers and whānau.
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Adult primary care patient experience survey – have your say
We want to know about your experiences with doctors, nurses and other staff at your general practice or community health clinic. Your valuable feedback will be used to help improve the quality of care, patient safety and access to health services.
- Safe reporting