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Just and fair culture
This training video illustrates the principles of a just and fair culture; in a just culture, people feel safe and secure to speak up when an error occurs.
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Presentations from Delivering resilient health care: A workshop with Professor Erik Hollnagel
Presentations from the Health Quality & Safety Commission's workshop with Professor Erik Hollnagel: Delivering resilient health care.
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New international measure for patients suffering serious trauma injuries
New Zealand has played a part in the development of the first globally accepted health outcomes measures for patients suffering serious trauma injuries.
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From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement
This workbook is designed to help you use data from the Aotearoa New Zealand adult hospital inpatient experience survey to conduct quality improvement initiatives and track the progress of these initiatives.
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Video: Implementing briefing and debriefing sessions at Hutt Valley DHB
Lis Browne talks about implementation of briefing and debriefing sessions at Hutt Valley District Health Board.
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Family of measures
Watch Dr Robert Lloyd from the Institute for Healthcare Improvement (IHI), show how to use a 'family of measures' to monitor the impact of quality improvement work.
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Presentations from the 2019 Royal New Zealand College of General Practitioners conference
Presentations from Commission representatives and sponsored attendees, at the 2019 Royal New Zealand College of General Practitioners conference.
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Patient experience survey questions – December 2013
The initial set of 40 questions has been cognitively tested by patients from four district health boards (DHBs) to validate them for New Zealand use, and revised down to 20 questions.
- Australian and New Zealand Hip Fracture Registry 2021 Annual Report