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Search results for "experience"

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New film focuses on healing and learning from health care harm

NEWS: 14 Sep 2021, Adverse Events

A new film, Pou hihiri, Pou o te aroha | Healing and learning from harm, features consumers, clinicians and researchers talking about the benefits of following a restorative approach after a harmful event occurs in health care.

Advance care planning and dementia videos

PUBLICATION: 19 Jul 2021, ACP information for consumers

Who would you like to speak for you if you can’t? If you have dementia, having an advance care plan means people will know your wishes, even if you can no longer tell them.

Reflecting on consumer partnership this World Hemophilia Day

NEWS: 16 Apr 2021, Partners in Care

Saturday 17 April 2021 is World Hemophilia Day. Deon York, senior programme manager for the Commission’s consumer engagement programme, reflects on what the day represents and how it can encourage us to improve health and wellbeing for all in Aotearoa.

New Zealand patient experience survey programme refresh 2019/20

PUBLICATION: 8 Apr 2021, Health Quality Intelligence

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.