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Reflecting on consumer partnership this World Hemophilia Day

NEWS: 16 Apr 2021, Partners in Care

Saturday 17 April 2021 is World Hemophilia Day. Deon York, senior programme manager for the Commission’s consumer engagement programme, reflects on what the day represents and how it can encourage us to improve health and wellbeing for all in Aotearoa.

New Zealand patient experience survey programme refresh 2019/20

PUBLICATION: 8 Apr 2021, Health Quality Intelligence

This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.

An example of effective consumer engagement by HUCHS

NEWS: 28 Jan 2021, Primary Care

In September 2020, the Hutt Union and Community Health Service (HUCHS) launched Te Kete Hauora Patient Advisory Team Workbook which has proven to be an innovative and successful tool in gathering high quality feedback and engagement.

Exploring how the way we work impacts the consumer experience

PUBLICATION: 2 Feb 2021, ACP information for clinicians

This video explores consumers' experiences of communication and decision-making, when things do not go well in health care and a clinician's perspective of what might contribute to that experience.