Resource library Whare rauemi

General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.

The Health Quality & Safety Commission held a webinar on 27 July 2018 about modifications to the New Zealand early warning score (NZEWS).

A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.

Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.

The case for change for a patient, family and whānau escalation process which forms part of the Health Quality & Safety Commission's patient deterioration programme.

The purpose of this user guide is to provide information about the logistical and clinical considerations for using the national New Zealand early warning score vital sign chart.

These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.

This is a guide to preparing and implementing a recognition and response system, for recognising and responding to patient deterioration.

A clinical governance committee is needed to provide oversight and expert advice about the safety, effectiveness, and ongoing improvement of the recognition and response system.

This summary sheet provides information about the recognition and response system workstream for the Health Quality & Safety Commission's patient deterioration programme.