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What is the code of expectations and are we achieving what’s required?
Discover why partnering with consumers is essential for effective collaboration, as explained by Mary Schnackenberg, a disability advocate and consumer, in this insightful interview.
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SSIIP skin antisepsis guide
This document has been produced to encourage health care professionals to use skin antisepsis preparation more effectively to improve the safety and quality of care that patients receive.
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He maungarongo ki ngā iwi: Envisioning a restorative health system in Aotearoa New Zealand
This framework supports the health and disability sector to mitigate and respond to health care harm in Aotearoa New Zealand.
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Aotearoa Patient Safety Day 2026
Aotearoa Patient Safety Day is a commitment to consumers and healthcare workers that our health services strive to provide the best and safest care possible, every time. This year we will be marking the day on Tuesday, 17 November.
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Enhancing accessibility: how to begin
Mary Schnackenberg, consumer and disability advocate, highlights the key factors to consider while embarking on the accessibility journey, emphasising the importance of including diverse people at the table.
- Learning from harms terms of reference template
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Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
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The co-design process
Co-design is how we partner to design a higher quality and safer health system. Watch this 1-minute animation to learn more.
- Severity Assessment Code (SAC) rating and process tools
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Te Whatu Ora Capital, Coast and Hutt Valley case study: Improving inpatient rehabilitation services for patients following major trauma
This project aimed to understand allied health input into the care of major trauma patients and investigate opportunities to improve trauma rehabilitation and enhance patient experiences at Wellington Regional Hospital.