The co-design process
It works like this: a problem or opportunity is identified, and a decision is made to explore further with the intent to make an improvement.
We engage with those who deliver health services, those who receive them and their whānau.
We then bring a team together who define the focus area and opportunity for improvement.
First, information is gathered.
Then we take time to understand what was shared.
Improvement ideas are tested on a small scale using ‘plan, do, study, act’ cycles.
If an idea works, we then embed it.
We sustain the improvement and share lessons to create a higher quality and safer health system for all.