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Fourth annual update on increasing transparency in Aotearoa New Zealand health care
This is the fourth annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
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Adult primary care patient experience survey: protocol for reviewing patient comments
This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.
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Webinar: Moving the goal posts – modifying the New Zealand early warning score
The Health Quality & Safety Commission held a webinar on 27 July 2018 about modifications to the New Zealand early warning score (NZEWS).
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Adult primary care patient experience survey: PHO guide to getting started
A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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Patient, family and whānau escalation process case for change
The case for change for a patient, family and whānau escalation process which forms part of the Health Quality & Safety Commission's patient deterioration programme.
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New Zealand early warning score vital sign chart user guide
The purpose of this user guide is to provide information about the logistical and clinical considerations for using the national New Zealand early warning score vital sign chart.
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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Patient deterioration preparation and implementation guide
This is a guide to preparing and implementing a recognition and response system, for recognising and responding to patient deterioration.
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National patient experience survey: Results for patients treated in November 2019
Results of the national inpatient experience survey for patients treated in November 2019.