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Learning from harm programme restorative responses workbook
This workbook is an introduction to restorative responses in the context of adverse events. A restorative response is a relational approach that is guided by a need to address harm, meet needs, restore trust, prevent repetition and promote repair.
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Executive summary: A window on quality 2021 (Part 1) | Whakarāpopototanga matua: He tirohanga kounga 2021 (Wāhanga 1)
This year’s A window on quality 2021 explores the secondary impacts of our response on selected aspects of the functioning of our health system so we can learn from that experience and shape resilient system responses in the future.
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Information about the Safe Surgery NZ programme quality and safety marker
This factsheet is provided to support district health board (DHB) surgical teams in their work to measure the impact of the teamwork and communication interventions and submit quality and safety marker (QSM) data to the Health Quality & Safety Commis
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Disability rights guides
These guides from the Office of the Ombudsman, aim to promote and protect the rights of persons with disabilities. They also provide useful information to the broader community about how to ensure persons with disabilities are actively engaged in...
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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
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Restorative practice
We focus on restorative practice and hohou te rongo, which is peace-making from a te ao Māori world view. This mahi appreciates that relationships make us human; they can be positive or harmful, and they are important in healing.
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Always Report and Review list 2021–22
The Always Report and Review list is a subset of adverse events that health providers should report and review in the same way as SAC 1 and 2 rated events, irrespective of whether or not there was harm to the consumer.
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Surgical site infection (SSI) investigation tool
Tool for health providers to support review of adverse events involving surgical site infections.
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Equity scorecard
This equity scorecard was developed as a tool to support you in your learning and help identify areas that might need more work or reflection to enable you to deliver on equity and comply with the principles of Te Tiriti o Waitangi.
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Adult primary care patient experience survey — summary report for practices
This document is an anonymised version of a report provided to general practices summarising their adult primary care patient experience survey results.