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Actively listening for patient safety
This video talks about the importance of actively listening for patient safety – ensuring all viewpoints are heard and that mistakes are avoided.
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Video: Communicating with Māori in a health setting
Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.
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Presentations from the New Zealand workshop on Clostridium Difficile infection
Presentations given by speakers at the New Zealand workshop on Clostridium Difficile infection (CDI). Links to the presentations can be found at the bottom of the page.
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Learning from COVID-19: Summary of feedback from the hospital and aged residential care surveys during the COVID-19 response to identify gaps and opportunities for improvement
A summary of the responses to two surveys relating to infection prevention and control during the COVID-19 pandemic response. The surveys were conducted by the Health Quality & Safety Commission in July−August 2020.
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Cardiac surgery implementation manual
Guide for providers implementing and delivering a national Surgical Site Infection Improvement Programme in New Zealand
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Three steps to meeting health literacy needs
Our guide for health care professionals provides a process for you to follow with every person in every health care discussion.
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Guide to recording blood pressure in acutely unwell children
This guide covers the common questions raised by paediatric teams during the national rollout of the Aotearoa New Zealand paediatric early warning system about the routine measurement of blood pressure in acutely unwell children.
- Depression (Frailty care guides 2023)
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Mapping allied health activity after major trauma
This page explains how health information from seriously injured people may be safely used, without individual consent, to understand trauma rehabilitation services and identify opportunities for improvement.
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Presentations from the all-of-Commission consumer's forum
On 22 May 2019, the Health Quality & Safety Commission's Partners-in-Care programme held an all-of-Commission consumer forum.