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• Patient, family and whānau escalation
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• I love music
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• Health literacy
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  Health literacy is the foundation for consumer and whānau engagement. Health literacy is being able to obtain, understand and use basic health information to navigate health services and make appropriate health decisions.

• About our patient experience surveys
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• Virtual reality
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• Dementia: Te Ao Māori
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• Open communication
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• Safe reporting
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• Aotearoa Patient Safety Day 2024
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• Health Quality Intelligence
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