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Adult primary care patient experience survey: videos for in-clinic waiting room
General practices taking part in the patient experience survey can now show a video in their clinic waiting room that talks about what the survey is and encourages patients to participate.
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A Window on the Quality of New Zealand's Health Care (November 2015)
This report looks at currently available measures within a framework for understanding quality and considers ‘How good is New Zealand’s health care?’
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An ongoing duty to care: Responding to survivors of family violence homicide
This eighth report builds on the Family Violence Death Review Committee’s seventh report, which challenged us all, as a society, to reflect on and keep questioning how we demonstrate our care for one another.
- Guideline for Staff working in Multiple Roles in Aged Residential Care Facilities
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The importance of consumers in Whakakotahi: primary care quality improvement (HUCHS consumers)
Consumers involved in Hutt Union & Community Health Services’ Whakakotahi quality improvement project talk about their experience and the Toiora exercise programme they developed.
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ARRC mini-collaborative evaluation report and case studies
This toolkit is designed to help health care staff undertake quality improvement, specifically those working in aged residential care (ARC).
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Three steps to meeting health literacy needs
Our guide for health care professionals provides a process for you to follow with every person in every health care discussion.
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Consumer profile: Josh McMillan
Josh McMillan has been a member of Ngā reo māhuri | Young voices consumer advisory group since 2023. We interviewed Josh to learn more about his journey as a consumer, becoming a leader and his commitment to improving outcomes for rangatahi.
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New Zealand Health and Disability System Safety Strategy
Improving the quality and safety of care.
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Adult primary care patient experience survey: General practice guide to getting started
A guide for general practices about getting started with the adult primary care patient experience survey.