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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
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Been invited to take part?
This page is for anyone who has received an invitation to take part in one of our patient experience surveys. Patient feedback can shape the health system and the future of health care. Your views are important to us.
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Māori hub
This content provides various forms of consumer, whānau and community-focused health information, knowledge and resources with a te ao Māori perspective for all users of the health system.
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Zero seclusion case studies: How DHBs are successfully reducing the use of seclusion
This document features the experiences of six health professionals who have successfully reduced the use of seclusion in their district health board's mental health and addiction services.
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Ordering hospital and primary care patient experience survey resources
Copies of our hospital and primary care patient experience survey flyers and posters can be ordered for your practice or health care facility free of charge. Fill in the form on this page and we will send out your requested quantities.
- Falls (Frailty care guides 2023)
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Hand Hygiene information for children
Information from organisations including the Ministry of Health, on hand hygiene practices for staff and children in schools.
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Jane’s story – the unseen impact of developing an infection after surgery
Jane (not her real name) shares her personal story of developing a healthcare-associated infection to highlight the impact of these on patients and their whānau.
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The deteriorating adult patient: Current practice and emerging themes
This paper provides a ‘snapshot’ of current practice in the recognition and management of the deteriorating adult inpatient in New Zealand. It also includes health sector views on emerging themes from international literature.
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Consumer and whānau engagement workshop
Sharing examples of what great engagement with people using health services and their whānau looks like was one of the highlights of a workshop held in Wellington this month.