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Webinar: Deterioration Early Warning System (DEWS) for aged residential care
In May Te Tāhū Hauora Health Quality & Safety Commission held a webinar to introduce: Deterioration Early Warning System (DEWS) – a feasibility study in aged residential care.
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SSI webinar 1: Case for change
Presentations from the first SSI webinar - the case for change.
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E-learning module: Human Factors | Ngā Āhua Tangata
The e-learning module, Human Factors | Ngā Āhua Tangata in health care includes seven videos and is available free to all in health care professionals via the LearnOnline platform.
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Towards quality improvement at scale in the New Zealand primary care setting: Findings from consumer and health service engagement
This document, Towards quality improvement at scale in the New Zealand primary care setting, was commissioned to help us plan how to achieve quality improvement at scale in primary care.
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New Zealand Health and Disability System Safety Strategy
Improving the quality and safety of care.
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Patient experience surveys: flyer/poster for patients
These documents can be used as a flyer or poster for patients to promote the patient experience survey in hospitals, PHOs and general practices. They are available in a range of languages.
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Survey resources for health care staff
This page contains background information and links to resources for health care staff to support participation in the patient experience surveys.
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Residential Disability Support Services Severity Assessment Code (SAC) examples 2025
This list is for guidance only. All events should be rated on actual outcome for the consumer.
- Pressure injury (Frailty care guides 2023)
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Code of expectations for health entities’ engagement with consumers and whānau
Consumer and whānau engagement remains an important part of improving health services in New Zealand. Health entities should engage with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.