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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.
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How to engage with consumers and whānau following an adverse event
Engaging consumers and whānau in reviews of harm can help to make health care safer.
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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
- Ehlers-Danlos syndrome video series: how a multidisciplinary team helped improve patient outcomes
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Adult hospital patient experience survey: What have we learned from 5 years’ results?
This report sets out major themes from the results of the adult hospital patient experience survey since its inception in 2014. It covers how responses have changed over that time, and the variation in responses between different groups.
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Zero seclusion case studies: How DHBs are successfully reducing the use of seclusion
This document features the experiences of six health professionals who have successfully reduced the use of seclusion in their district health board's mental health and addiction services.
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Consumer voice: How can lived experience shape the future of the health care system
Members of the consumer health forum Aotearoa describe how their lived experience can inform improvements to health services.
- National patient experience survey: Results for patients treated in August 2019
- National patient experience survey: Results for patients treated in February 2019
- National patient experience survey: Results for patients treated in May 2019