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‘Nuggets of gold’: Insights from voices of lived experience
This report summarises the outcomes of a scoping project exploring the possibility of gathering and sharing ‘nuggets of gold’ – that is, stories from those with lived experience of suicide attempt.
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Consumer voice: Shaping the future of health care services in Aotearoa
On 10 November 2022, people gathered from across the country for a hui in Wellington. Members of the consumer health forum Aotearoa share their perspectives and experiences of health care.
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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.
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SSII Programme data collection forms
The SSII Programme orthopaedic and cardiac data collection forms have been updated (November 2018). Please use these forms to record your data before entering it into the SSII Programme database.
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Privacy statement for the patient-reported measures survey programme
We protect the privacy of patients, clients and whānau whose information is collected through our experience surveys. Our contracted survey provider, Ipsos Public Affairs Ltd (Ipsos NZ), shares this commitment.
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Paediatric early warning system
The national paediatric early warning system (PEWS) helps clinicians identify hospitalised tamariki with the potential to become more unwell, so they can respond quickly.
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Mapping allied health activity after major trauma
This page explains how health information from seriously injured people may be safely used, without individual consent, to understand trauma rehabilitation services and identify opportunities for improvement.
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Helen McKernan discusses mother's hospital treatment
Helen McKernan talks about her mother’s death, following a hospital medication error. Helen's mother was given the wrong medication for four days because of a chart mix up and inadequate checking.
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From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement
This workbook is designed to help you use data from the Aotearoa New Zealand adult hospital inpatient experience survey to conduct quality improvement initiatives and track the progress of these initiatives.
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Measuring culturally safe care through the patient experience surveys
Two documents describing the process followed by the Commission to identify key concepts and develop questions to measure patient experience of culturally safe care in the New Zealand patient experience surveys.