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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.
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Primary care patient experience survey: Foundation standard / Cornerstone accreditation
A summary of the foundation standard / Cornerstone accreditation for general practices participating in the primary care patient experience survey.
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Partnership in care: consumer, whānau and community engagement in primary and community health care.
A resource to help primary and community health care providers strengthen consumer, whānau and community engagement in primary care.
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Amended questions on how patients access care
There are amendments to the adult primary care patient experience survey questionnaire.
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Adult primary care patient experience survey: Patient management system instructions
Patient management system instructions for the primary care patient experience survey, for Best practice, Medtech and MyPractice patient management systems.
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Adult primary care patient experience survey: General practice guide to getting started
A guide for general practices about getting started with the adult primary care patient experience survey.
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Progressing consumer engagement in primary care | Te whakakoke i te whai wāhi a te kiritaki ki te tiaki hauora tuatahi
This resource aims to support primary care providers, alliances and primary health organisations (PHOs) to progress consumer engagement in primary care. It offers context, tools and examples for primary care providers, alliances and PHOs to consider.
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Adult primary care patient experience survey: protocol for reviewing patient comments
This document outlines the protocol for reviewing patient comments from the adult primary care patient experience survey.
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Adult primary care patient experience survey: PHO guide to getting started
A guide for primary health organisations (PHOs) about getting started with the adult primary care patient experience survey.
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The importance of consumers in Whakakotahi: primary care quality improvement (HUCHS consumers)
Consumers involved in Hutt Union & Community Health Services’ Whakakotahi quality improvement project talk about their experience and the Toiora exercise programme they developed.