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Patient experience survey core question handbook
This handbook explains the purpose of the patient experience survey core question set and how it fits within the national survey questionnaires. It also outlines some issues to consider when using the set in your own local data collection activities.
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Co-design case study: Susanne Cummings
Susanne Cummings is a senior peer support worker at Vaka Tautua. She explains what it was like working in a co-design project with Te Ara Pae Trust.
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SSI webinar 1: Case for change
Presentations from the first SSI webinar - the case for change.
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Investment case for the deteriorating patient
This investment case for a quality improvement programme to reduce harm caused by clinical deterioration was prepared for the Health Quality & Safety Commission by Sapere Research group.
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A Window on the Quality of New Zealand's Health Care (November 2015)
This report looks at currently available measures within a framework for understanding quality and considers ‘How good is New Zealand’s health care?’
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Seventh report: A duty to care | Pūrongo tuawhitu: Me manaaki te tangata
The Seventh report of the Family Violence Death Review Committee draws attention to the concept of a duty to care. It includes a short companion piece that explores the kaupapa of the report and includes reflective points for agencies and services.
- Guideline for Staff working in Multiple Roles in Aged Residential Care Facilities
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Fourth annual update on increasing transparency in Aotearoa New Zealand health care
This is the fourth annual update as required by the Ombudsman from the Ministry of Health and the Health Quality & Safety Commission (the Commission) on the sector’s progress towards increasing transparency of health data in New Zealand by June 2021.
- About national mortality review
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Resources for Aotearoa Patient Safety Day 2021
View our five videos about giving and receiving culturally responsive care or download our poster.