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Consumer and whānau engagement quality and safety marker
A framework to measure what successful consumer, whānau and community engagement looks like and how it improves the quality and safety of services.
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Report on the national hand hygiene survey | He pūrongo rangahau ā-motu mō te horoi ringa
This document summarises the findings of a survey conducted between June and August 2022 as part of a wider review of the Te Tāhū Hauora Health Quality & Safety Commission Hand Hygiene New Zealand programme.
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New Zealand Hand Hygiene programme: requirements to sustain improvement in a changing environment
This poster outlines the essential requirements to sustain a successful national hand hygiene programme.
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Learning from COVID-19: Summary of feedback from the hospital and aged residential care surveys during the COVID-19 response to identify gaps and opportunities for improvement
A summary of the responses to two surveys relating to infection prevention and control during the COVID-19 pandemic response. The surveys were conducted by the Health Quality & Safety Commission in July−August 2020.
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Surgical briefing case studies
Start-of-list briefings improve teamwork, camaraderie and efficiency. These case studies from Counties Manukau Health outline how making start-of-list briefings a standard part of the surgical list, was an easy choice.
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Using survey data for quality improvement
Use patient experience survey data to improve care. Access tools and guides to support quality improvement and co-designed service changes.
- Safe reporting
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Community and pre-hospital sepsis pathways
National pathways to support the recognition and early management of sepsis in community and pre-hospital settings.
- Restorative practice and hohou te rongo
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Rasik’s story
Rasik is the main carer for his sister. He shares the story of supporting her through a first hospital admission for surgery, and through many subsequent admissions over the following five years.