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Family violence experts in the criminal court: the need to fill the void
This paper contains information about family violence experts in the criminal court. It was recently published in the journal of Psychiatry, Psychology and Law.
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Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
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Eleventh Annual Report of the Perinatal and Maternal Mortality Review Committee
This report considers perinatal and maternal mortality and morbidity from 1 January to 31 December 2015; perinatal mortality from 2007 to 2015; maternal mortality from 2006 to 2015; and babies with neonatal encephalopathy from 2010 to 2015.
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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Actively listening for patient safety
This video talks about the importance of actively listening for patient safety – ensuring all viewpoints are heard and that mistakes are avoided.
- Policy implementation assessment tool
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Evaluation of the primary care patient experience survey tool
In 2017, the Ministry commissioned this formative evaluation of the National Primary Care Patient Experience Survey tool to assess how well it is working and whether improvements can be made.
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Patient-reported outcome measures in New Zealand: Results from the adult primary care patient experience survey
This is our the first national report on patient‑reported outcome measures (PROMs) in New Zealand. It outlines how PROMs are being implemented and presents results from two measures.
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Speaking up for patient safety
This video talks about the importance of speaking up for patient safety – being vocal is necessary because many times, patients can't speak for themselves.
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Frontline Ownership workshop with Dr Michael Gardam
Seven videos discuss different techniques to tackling hand hygiene problems and other challenging issues.