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Policy and practice in the use of root cause analysis to investigate clinical adverse events: mind the gap
This paper (Social Science and Medicine 73 (2011) 217-225) examines the challenges of investigating clinical incidents through the use of Root Cause Analysis.
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Resources for Te Rā Haumaru Tūroro o Aotearoa | Aotearoa Patient Safety Day 2021
View our five videos about giving and receiving culturally responsive care or download our poster.
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Publications
This page contains links to reports, journal articles and other publications related to the patient experience surveys.
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Ō Mātou Reo: Our Voices
Putting consumers, whānau and communities at the heart of conversations about our health system in New Zealand.
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A window on the quality of Aotearoa New Zealand's health care 2019 – a view on Māori health equity
In our ongoing Window series, this report focuses on Māori health equity, but also draws on thinking and ideas from both the broader fields of health equity and Māori health advancement throughout.
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About the Health Quality & Safety Commission
We play a critical role as an independent and expert monitor of quality and safety across our health system.
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Patient experience
We conduct national patient experience surveys to regularly collect, measure and use patient experience feedback for quality improvement.
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Welcome to Ō Mātou Reo: Our Voices 2025
All the information you need to enjoy the day.
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Patient Safety Week 2019 poster: Who me – biased? | He ngākau haukume tōku?
These posters encourage clinicians and others to view the videos and examine their own biases. There is a generic version, plus a version which can be written on.
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Te Whatu Ora Capital, Coast and Hutt Valley case study: Improving inpatient rehabilitation services for patients following major trauma
This project aimed to understand allied health input into the care of major trauma patients and investigate opportunities to improve trauma rehabilitation and enhance patient experiences at Wellington Regional Hospital.