Resource library Whare rauemi

This report looks at currently available measures within a framework for understanding quality and considers ‘How good is New Zealand’s health care?’

Since 2019, the Family Violence Death Review Committee has been seeking the input of surviving family and whānau members as part of the in-depth review process. This article is a reflection on the process and how we can improve it.

A summary of the foundation standard / Cornerstone accreditation for general practices participating in the primary care patient experience survey.

KPMG has developed a report on the development of patient experience indicators for New Zealand for the Commission.

In this fifth report, the Perioperative Mortality Review Committee has examined perioperative mortality in New Zealand during 2009–2013 for two new clinical areas of interest.

The Commission's annual report for the period 1 July 2014 to 30 June 2015 is available to download below.

Helen McKernan talks about her mother’s death, following a hospital medication error. Helen's mother was given the wrong medication for four days because of a chart mix up and inadequate checking.

This paper (Social Science and Medicine 73 (2011) 217-225) examines the challenges of investigating clinical incidents through the use of Root Cause Analysis.

Matthew was 16 years old when he developed appendicitis. His mum, Heather, took him to the local emergency department and he had surgery that night to remove his appendix.

Video 1 in the teamwork and communication roll-out.