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Displaying 11 - 20 of 57 results
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Consumer voice: Shaping the future of health care services in Aotearoa
On 10 November 2022, people gathered from across the country for a hui in Wellington. Members of the consumer health forum Aotearoa share their perspectives and experiences of health care.
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Section 2.1: Guidance and support for co-designing with consumers, whānau and communities
On 25 August 2022, the code of expectations for health entities’ engagement with consumers and whānau was officially launched at Parliament. In this first of a six-part series, we look at one aspect of the code in more detail and offer some tips on
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Raising the bar on the national patient experience survey: phase one
Raising the Bar on the National Patient Experience Survey responds to the adult national inpatient experience survey results by investigating the lower scoring areas of the survey and recommending interventions to improve these results.
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Video: Ron Paterson shares personal experience of great hospital care
Ron Paterson is a former Health and Disability Commissioner. Ron and his family had an experience of great care when Ron's father, Ian, was taken to Middlemore Hospital after a major heart attack.
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Guide for developing a consumer experience framework (DHB quality and risk managers)
A guide to developing a framework for collecting information from consumers to improve the quality of health and disability services.
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Video: Communicating with Māori in a health setting
Lana Bartlett describes her family's experiences communicating with health care staff during her father's stay in hospital.
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Heart Foundation's Journeys
You are not alone. There are more than 172,000 people living with some form of heart disease in New Zealand.
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Co-design programme evaluation and case studies 2015–16
The 2015–16 co-design programme was delivered in two DHBs over an eight-month period from October 2015 to May 2016. The evaluation report, interviews and case studies from the programme are now available.
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Partners in Care co-design programme: Participant feedback report
The report below contains a summary of feedback from participants in the Health Quality & Safety Commission’s 2020/21 co-design in primary care programme.
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Alwena & Jim's story: Improving communication around cancer diagnosis
Alwena was diagnosed with stage 4 peritoneal cancer. In this video, her husband Jim (a health care professional) shares the story of Alwena's diagnosis and their whānau's experience within the health system.