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New Zealand patient experience survey programme refresh 2019/20
This document describes the process the Health Quality & Safety Commission (the Commission) and its contracted provider, Ipsos, undertook in 2019/20 to review and refresh the New Zealand patient experience survey programme.
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Statement of Intent 2020 – 24
The Health Quality & Safety Commission's Statement of Intent for the period 2020–24.
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Guide to recording blood pressure in acutely unwell children
This guide covers the common questions raised by paediatric teams during the national rollout of the Aotearoa New Zealand paediatric early warning system about the routine measurement of blood pressure in acutely unwell children.
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Quality improvement: no quality without equity?
Over the past 30 years, the health quality movement has striven to reduce unwarranted variation. In this paper we examine the New Zealand context.
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Surgical safety culture survey report 2019
The 2019 surgical safety culture survey was undertaken by Mobius Research and Strategy, to assist in evaluation of the Health Quality & Safety Commission's Safe Surgery NZ programme. This report presents the results of the 2019 survey.
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Patient story: Matthew Gunter
Matthew was 16 years old when he developed appendicitis. His mum, Heather, took him to the local emergency department and he had surgery that night to remove his appendix.
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Healing and learning from harm
Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Commission.
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Busting myths about patient, family and whānau escalation
There are many myths surrounding patient, family and whānau escalation of care. This factsheet outlines the common myths and explains where you can find further information about them.
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Target CLAB Zero final report
This is the final report on the collaborative to prevent central line associated bacteraemia (CLAB).
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Patient, family and whānau escalation: Kōrero mai projects – what we know so far
Case study from the three test sites exploring the complexity of communication relating to escalation.